Our online store does not represent our full range of products yet. Click here to contact your nearest branch for our full range.

Frequently Asked Questions

At Northside Electrical one of our core values is to provide help to everyone. Get answers to your questions on this page, and if you don’t see your question here then visit one of our branches or contact us.

FAQ

Do I need to register or sign in to shop online?

No, you don’t need to register or sign in, you can checkout as a guest.

However, when you register and create an online login, you are able to view your order history and save your details for faster checkout on future purchases.

To Register:

  1. Click on the “Login” button on the top of your screen.
  2. Fill in your basic information under the heading “Register”
  3. Click ‘Register’
    And don’t worry, we will not share your personal details, and we will not share marketing communications if you ticked the box.

 

To Login (if you have already registered):

  1. Click on the “Login” button on the top of your screen.
  2. Fill in your username or email address under the heading “Login”
  3. Fill in your password
  4. Click ‘Login’

If you have an existing account with us:

  1. Click on “Contractors and Resellers” on the top of your screen. 
  2. Click the “Sign up” button or scroll down till you reach the “Contractor and reseller application form”
  3. Fill in form 
  4. Click ‘yes’ if you have an existing account with us.
  5. Fill in your account number.
  6. Click “Submit application”

 

If you do NOT have an existing account with us:

  1. Click on “Contractors and Resellers” on the top of your screen. 
  2. Click the “Sign up” button or scroll down till you reach the “Contractor and reseller application form”
  3. Fill in form 
  4. Click ‘no’ if you do NOT have an existing account with us.
  5. New account applicants need to complete the remainder of the form fully or else we cannot assign you to your contractor pricing. 
  6. Click “Submit application”

 

Please note: Processing of Contractor Registration Form takes 1-2 business days.
And don’t worry, we will not share your personal details, and we will not share marketing communications if you ticked the box.

If you do NOT have an existing account with us:

  1. Click on “Contractors and Resellers” on the top of your screen. 
  2. Click the “Sign up” button or scroll down till you reach the “Contractor and reseller application form”
  3. Fill in form 
  4. Click ‘no’ if you do NOT have an existing account with us.
  5. New account applicants need to complete the remainder of the form fully or else we cannot assign you to your contractor pricing. 
  6. Click “Submit application”

 

If you wish to apply for the Credit Account.

Northside offers a 30-day credit account to approved customers. Please click here to view the Credit Application process.

Please complete the form on our contact page.

Please complete the form on our contact page.

Operating hours vary depending on the branch. Visit our branches page to view operating hours of your nearest Northside branch.

  1. Visit our Careers page to see what jobs are available. 
  2. Click “Read More” on the job that interests you.
  3. Carefully read the requirements for the job.
  4. If you meet these requirements, scroll down and complete the form at the bottom of the job page.
  5. Click ‘submit’ once you have fully completed the form.

 

Please note:

  • Full background checks and prior competence will be investigated and tested.
  • If we have not contacted you within 14 days please deem your application as unsuccessful.​
  • NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED.

Northside offers a 30-day credit account to approved customers. Please click here to view the Credit Application process.

Click on the product that you are wanting to order. The stock availability will be displayed below the product name and price.

If it states “In stock” then the product is available for order.

Should the product you wish to order is out of stock, you can select ‘backorder’ and we will order the product for you and update you on delivery time.

If you cannot find the product you are looking for please contact us and we will do our best to assist you. Click here to complete the contact form with your request.

Backorder is when a product is out of stock and requires us to order the product. This does delay delivery time as we have to wait for the product to arrive at our warehouse before we can organise delivery to your door.

We will keep you updated on delivery time as much as possible.

We deliver anywhere within South Africa.

We do not deliver to PO Box addresses.

Click here for more shipping and delivery information.

Please contact us by clicking here and make arrangements if you’d like for us to deliver to a country outside of South Africa.

  1. Click the Contact button at the top of your screen or click here
  2. Fill in your details in the block titled “Join our newsletter” and
  3. Select whether you are an ‘individual’ or ‘business’
  4. Click “Subscribe”
  5. Alternatively, scroll to the bottom of the page, fill your details in and click ‘Subscribe’.

 

This will allow you to get exclusive promotions, latest offers and competitions and so much more.

Please note: If at any time you want to stop receiving our newsletter, click on the “unsubscribe” button at the bottom of any of our emails.

Please note that you need to have registered previously in order to view your order history.

  1. Click on the “Login” button on the top of your screen.
  2. Fill in your username or email address under the heading “Login”
  3. Fill in your password
  4. Click ‘Login’
  5. Find the ‘Orders’ button on your account page and click to view your online order history.
  1. You will have received an order confirmation via email. Check your email for your tracking reference or order number.
  2. Click here to track your order.
  3. Alternatively, scroll to the footer and click “Track My Order”
  4. Enter your tracking reference or order number and click “Track Order”.

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